Please find both the cleaning and pet care terms and conditions on this page. 

Terms of Business for Services Effective 1st November 2018

1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Tavistock Happy Tails , or is using any other services provided by Tavistock Happy Tails, and agrees to indemnify Tavistock Happy Tails Services in full against any liability arising from such harm or damage to third parties. 

2. The Client agrees that, in admitting their dog, Tavistock Happy Tails has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.

3.All dogs will be subject to an initial assessment by Tavistock Happy Tails staff prior to using Tavistock Happy Tails Services. Tavistock Happy Tails Dog Services reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

4. The Client agrees to notify Tavistock Happy Tails Dog Services immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.

5. Tavistock Happy Tails Dog Services offer services sometimes where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision. 

6. Tavistock Happy Tails Dog Services will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Tavistock Happy Tails staff.

7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Tavistock Happy Tails Dog Services; together with any associated costs e.g. call-out charges. The Client authorises the staff of Tavistock Happy Tails Dog Services to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Tavistock Happy Tails Dog Services may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

8. Bitches may not attend Tavistock Happy Tails Dog Services while in season or pregnant. Tavistock Happy Tails Dog Services reserves the right to refuse admission if these criteria are not met.

9 The Client consents to their dog being photographed, filmed, and/or used in any media or advertising by Tavistock Happy Tails Dog Services without prior approval. All such media remain the property of Tavistock Happy Tails Dog Services.

10. The Client agrees that Tavistock Happy Tails Dog Services is not responsible for any lost, or damaged leads, collars, tags, clothing or any other item left with their dog.11. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client(3 hour minimum cancellation)

11. The Client agrees that, by signing the key holder waiver form this will indemnify Tavistock Happy Tails Dog Services in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances. No variation of these Terms and Conditions will have effect unless confirmed

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TERMS AND CONDITIONS OF DOMESTIC AND COMMERCIAL CLEANING 

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These Terms and Conditions govern the sale and provision of services by Tavistock Happy Tails Pet care and Cleaning and form the basis of the contract between Tavistock Happy Tails and you.
Please ensure you have read these T&Cs carefully.
Prices & Payments- Our prices are subject to change, and we will give you 30 days written notice of the change. 
We accept the following methods of payments-
-Bank transfer
-Pay Pal- Tavihappytails@gmail.com
-CASH
One off/first cleans require a 50% deposit to secure your booking and payment in full prior to services commences. If you are a regular client, we will send you a invoice via Xero which a email based invoice system between 1-7th of the month for work done in the month before.  
We ask that payment is made within 30 days.
Bank Details
Account Name- Miss Lucy McManus
Account number- 59765542
Sort code- 60-21-49
Paypal- Tavihappytails@gmail.com
Providing The Services
As required by law, Tavistock Happy Tails will provide the services with reasonable skill & care, consistent with best practices and standards in the cleaning service industry.
Tavistock Happy Tails,will make every effort to complete services on time and in the accordance of your requests. We cannot be held responsible for any delays if any event outside of our control occurs.
Services are usually provided Monday-Friday between 9am-6pm. We may have additional slots available, please enquire for more information. We can only give you an idea of time such as AM/PM on your given day. When necessary, we will call/text ahead to let you know that we are on the way.
There is no additional rate for cleaning on Bank holidays. 
If you wish to change your agreed slot, you must give us 14 days notice in writing. We cannot guarantee your chosen slot will be available, but we will notify you of our availability when you enquire. 
You must keep us informed if anyone in your property is showing any symptoms of illness, or have been travelling abroad in the last 14 days due to COVID-19. We will re-assess your risk assessment and decide whether we will offer you a service or postpone.
Slot holding fee's will be applicable if you need to postpone cleaning for more than one clean. This fee will be £10 per postponed clean.
You must ensure that the property where the services are to be provided, has both hot & cold running water, electricity and adequate lighting. 
Tavistock  Happy Tails provide all products & equipment. If you require us to use equipment provided by yourself, you must ensure they are safe to use and are in full working order and must not require any special skills to use. We accept no responsibility for any damage/faults caused by us using your equipment.
You must (as far as it's reasonable possible), ensure that any irreplaceable items are stored away and not presented for cleaning.
Unless you notify us in writing, we will presume that all surfaces such as marble, granite, limestone & wood are fully sealed and able to be cleaned as normal. 
If you have any issues with a service that you've received, you must contact us within 12 hours of your clean, with details and pictures and we will assess the situation. We do not offer refunds but we aim to provide you with a excellent service. 
You are responsible for ensuring you provide us will all relevant instructions for activating/deactivating alarm systems. We will not be held responsible for triggering any alarm systems where you have not provided clear instructions. 
We can clean out pet litter trays, beds, bedding or any other form of pet cage but you must provide suitable equiment and products cleaning. We can pick up/clean up animal faeces or sick/bodily fluids but will not add chemicals to it.
Tavistock Happy Tailss staff will exercise  great skill and attention in caring for any pets while in the property but we cannot be liable for any damage caused to or by animals during, after or as a result of our cleaning.
Staff are not insured to climb onto any steps/ladders of any height. We will do our best to reach everywhere we can.
We are happy to empty bins as requested, please ensure you let us know and provide binbags. Even though we have a waste carrier license, this does not allow us to remove rubbish off your premises.
Any room's with uncovered razors/sharps, nappies, sanitary products, will NOT be cleaned. You will still be required to pay fully for the clean. We ask that you do not put our staff in danger or allow them to come into contact with any hygiene risks.
If your property has a child's play-room, the floor space must be cleared and in a tidy order (where reasonable practical) prior to our services provided in that room. Any room that is needing to be tidied prior to cleaning, will not be cleaned fully unless the price includes this. 
For the best possible service to be provided, please ensure each room is tidied up and items put away to make every surface accessible for us.
In the event (caused by us) that we are unable to provide you with a service on any given day/week, you will NOT be charged. We will do our best to avoid this, but occasionally this may be out of our control.
In the event (caused by you- client) that we are unable to provide you with a service, for example due to unable to gain access, forgotten about your clean, you will be charged 100% for the service..
In the event that your regular cleaning slot falls on a public holiday, we will do our best to re-arrange the clean. Limited spaces may be available on public holidays if requested, but will be charged at normal rate. (excluding Christmas day)
By agreeing to these T&C's, you give us permission to take photographs of cleaning within your property. These will never include personal details/images to link you to the photographs. Images will be used for marketing & training purposes. (feel free to opt out). 
If you are found to be engaging any of our employees and/or workers either directly or indirectly by discussing/offering to hire separately to Tavistock Happy Tails, either for yourself, friends or family members, then you will be liable to pay us a recruitment fee of £500 plus VAT at the appropriate rate.
Discounts & promotional offers cannot be claimed as cash or cash rewards under any circumstances. 
Cancellations
If you wish to cancel/re arrange the services within 24 hours or less of the agreed start time, you will be required to pay the full price for the provision of service. If you give us 24 hours but less than 48 hours notice, you will be required to pay 50% of the total price.
Once Tavistock Happy Tails have begun providing the services, you are free to cancel the services at any time by giving 14 days written notice. If you have made any payments for services not provided, these sums will be refunded to you as soon as possible.
Once we have begun providing the services, we may cancel the services at any time by giving you 7 days written notice. If situations arise which are beyond our control, we have the right to cancel services with no notice. If you have many any made any payment for services not provided, these sums will be refunded to you as soon as possible.
Liability
We have a Public Liability Insurance policy in place, underwritten by a leading insurer.
A copy of our Public Liability Insurance is available to view upon request.
If Tavistock Hppy Tails are providing services within your property, and we cause any damage, you must notify us of such damage within 12 hours of carrying out the services. We will make good of the damage at no additional cost to you. You must provide photographic evidence and other relevant information to support your claim. Without this, we are unable to make a claim under our insurance policy. In the event that you are not able to provide evidence, then you will not be able to pursue a claim for damages. We are not responsible for any pre-existing faults or damage in or to your property that we may discover whilst providing the services.
We agree to provide security for your keys to your property at all times. In the unlikely event of any keys being misplaced/lost by Tavistock Happy Tails, we will make appropriate arrangements for replacement keys to be made at our expense. No keys are labelled to reduce risk of theft. 
Governing Law & Jurisdiction
These Terms & Conditions are the relationship between you and Tavistock Happy Tails (whether contractual or otherwise) shall be governed by you and constructed in accordance with English law.
Any dispute, controversy, proceedings or claim between you an us relating to these Terms & Conditions, the Contract or the relationship between you and us (whether contractual or otherwise), shall be subject to the jurisdiction of the courts of England, Wales, Scotland & Northern Ireland, as determined by your residency.